FAQ
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Most frequently asked questions about
Products & Order
1. How do I determine the correct size to order for my pet?
We provide detailed sizing information for each product on their website. It is important to measure your pet accurately, following the specific guidelines provided by the boutique. Compare your pet's measurements with the sizing information available for each item to determine the best size to order.
If you need further assistance, you can reach out for guidance.
2. Can I make changes to my order after it has been placed?
Our ability to accommodate changes to an order after it has been placed can vary. If you need to make changes, such as modifying the size or color, it's recommended to contact our customer service as soon as possible. We will assist you in determining whether changes can be made and guide you through the process accordingly.
3. What should I do if I receive a defective or incorrect item?
In the event that you receive a defective or incorrect item from us, it's important to contact our customer support immediately. Provide us with the necessary details, including order number, description of the issue, and any supporting photos if applicable. We will assist you in resolving the problem, whether it involves providing a replacement, issuing a refund, or taking other appropriate measures to ensure customer satisfaction.
4. Can I cancel my order after it has been placed?
Yes, we may allow order cancellations. If you wish to cancel your order, please contact us as soon as possible at info@petstopboutique.eu. We will do our best to accommodate your request, but please note that if the order has already been processed and shipped, it may not be possible to cancel it. It's important to reach out to us promptly to increase the chances of canceling your order successfully.
Most frequently asked questions about
Return & Refund
1. What is the refund policy for purchases made at Pet Stop Boutique?
Our refund policy at Pet Stop Boutique allows you to request a return within 30 days of receiving your item.
2. How long do I have to request a return?
You have a 30-day window from the date of receiving your item to request a return.
3. What are the conditions for eligibility for a return?
To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
4. How can I initiate a return?
To initiate a return, please contact us at info@petstopboutique.eu. Our customer service team will guide you through the return process.
5. What happens if I send back an item without requesting a return first?
If you send back an item without first requesting a return, it will not be accepted. Therefore, please ensure you contact us before sending the package back.
6. What should I do if I receive a defective, damaged, or wrong item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right for you.
7. Are there any items that cannot be returned?
Certain items cannot be returned. This includes perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods like beauty products. If you have any concerns about the return eligibility of a specific item, please get in touch with us.
8. Can I return sale items or gift cards?
Unfortunately, we cannot accept returns for sale items or gift cards. These items are final sale.
9. What condition should the returned item(s) be in?
All returned items must be in their original selling condition. This means they should be new, unopened, and unused.
10. Who is responsible for covering the shipping costs when returning an item?
The customer is generally responsible for paying the shipping costs when returning an item, except in cases where the item is damaged or has any other issue. In such instances, we will bear the expense of return shipping. However, it's important to note that when a refund is issued, the shipping costs incurred during the initial purchase or the return process may be deducted from the total amount returned to the customer. To obtain specific details about the return policy and any potential deductions, it is advisable to consult the seller or company's guidelines.
11. How long does it take to receive a refund?
If your refund is approved, it will be automatically processed to your original payment method within 10 business days. However, please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.
12. What should I do if it has been more than 15 business days since my return was approved and I haven't received my refund yet?
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@petstopboutique.eu. We will assist you in resolving any delays or issues with the refund process.
13. What happens when I place an order and dot not return it?
For every purchase made that is not returned, we will donate 1 euro to a shelter as a charitable contribution. This initiative aims to support organizations that work tirelessly to improve the lives of animals and provide them with the care and love they deserve. Your purchase contributes to this noble cause, helping make a positive impact in the lives of animals in need. Thank you for your support!
MOST FREQUENTLY ASKED QUESTIONS ABOUT
Shipping & Delivery
1. How can I track my shipment with PostNL and DHL?
For PostNL, you can track your shipment by visiting their website (www.postnl.nl) and entering the tracking number provided to you.
Similarly, for DHL, you can visit their website (www.dhl.com) and enter the tracking number to track your shipment.
2. What is the estimated delivery time for PostNL and DHL shipments?
The estimated delivery time for PostNL and DHL shipments can vary depending on the destination, service type, and any unforeseen circumstances. It is best to refer to the tracking information provided to get an accurate estimate of the delivery time for your specific shipment.
3. Can I change the delivery address for my PostNL or DHL shipment?
Both PostNL and DHL may offer options to change the delivery address for your shipment. However, this depends on the specific service and the stage of the delivery process. It is advisable to contact their customer service directly to inquire about the possibility of changing the delivery address.
4. What should I do if my shipment with PostNL or DHL is delayed?
If your shipment is experiencing a delay, it is recommended to first check the tracking information provided. Delays can occur due to various reasons, such as weather conditions, customs clearance, or logistical issues. If the delay persists or you require further assistance, contacting the customer service of PostNL or DHL would be the best course of action.
5. Does Pet Stop Boutique offer international shipping outside of Europe?
We currently only ships within Europe and does not offer international shipping outside of Europe. Their shipping services are limited to countries within the European region. If you are located outside of Europe and wish to purchase products from us, you may need to explore alternative options such as using package forwarding services or reaching out to local retailers that carry similar pet products.
It's always recommended to check the shipping policies and restrictions of our store before placing an order, especially if you are looking to have the items shipped to a location outside of Europe.
6. What should I do if I never received my order?
If you have not received your order within the expected delivery timeframe, please contact us at info@petstopboutique.eu to notify us of the issue. We will investigate the matter and work towards resolving it.